Service FAQ

Q: Are you the heavy duty trucks manufacturer or trading agent?
A: We are the Chinese heavy duty truck maker located in Xi'an, west of China, professional in the design and production of all types of heavy duty trucks, including dump truck, semi-truck, lorry truck, cement mixer truck, spray truck, oil tank truck etc. Tinfor Automobile is the sales arm of Shacman based in Shenzhen.

Q: What's the relationship between Tinfor and Shacman
A: Tinfor is the sales arm of Shacman based in Shenzhen, Guangdong, responsible for the marketing and sales of oversea market. Shenzhen is the most active part of exporting business. Shacman sets up Shenzhen office aming to provide more convinient service to customers.

Q: Who will sign contract with me?
A: It depends on customer's choice. You can sign contract with Shacman or Tinfor Automobile, both are fine.

Q: What is your payment term?
A: Our payment term is 30% T/T for Deposit + 70% T/T or 70% LC at sight for Balance

Q: How long is your warranty?
A: It depends on the truck type. For dump truck, we provide 12 months warranty. For lorry truck or semi truck, we provide 36 months warranty.



    8th Floor Room 805, Jia‘anda Building, Dalang Community, Longhua District, Shenzhen.


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